COVID-19 SHIPPING UPDATE


Dear Valued Customer,

We are currently experiencing a significantly high volume of orders and shipping/delivery times may be delayed. 

A lot of our products on Centauri Gear are in extremely high demand, but we are continually improving out processes and systems to be caught up in this huge demand surge. 

What you need to know:

  • We have plenty of inventory and our factories are operating at full capacity, overall.
  • Most orders should go out within one or two business days. 
  • Some orders may not go out within one business day after they're placed. 
  • A small percentage of orders might take more than 3 business days to ship depending on the products ordered. 
  • There is a significant reduction in passenger flights all over the world, the cargo space available for the shipping companies we work with has reduced, increasing the shipping overhead. 

Why are we saying this:

  • We still offer FREE WORLDWIDE SHIPPING regardless of where you are located around the world.
  • In order to keep costs low, we use Economy International Shipping. We have considered offering Priority Shipping at an added cost but that would go against our mission of keeping the costs low for our valued customers.

We are so grateful for your patience and trust as we worked through this challenging time. We are thrilled that so many people are turning to cycling, but we certainly wish it was under happier circumstances. 

We also appreciate your patience and we will do anything it takes to get your ordered delivered. But please note that in most cases, it will take 25-30 days for your order to arrive.

Stay safe and healthy,

The Centauri Gear Team