F.A.Q


ORDERS

How to place an order?

First of all, visit our store at www.centaurigear.com

Choose the products that you love, then click "Add to Cart" and "Checkout".

Then fill in your information and pay. And that's it! 

 

My order has been dispatched, how can I track my order?

Track your order here.

 

How can I modify my order?

Unfortunately, once an order is submitted, we are unable to cancel your order.

 

Do you share my personal details with other companies?

Absolutely not. We value your trust. Your personal details will never be sold to third parties.

 

PAYMENT

 

How can I pay for my order?

Centauri Gear supports all major Credit Cards including Visa, MasterCard, Discover, American Express, Diners and JCB as well as PayPal.

 

Which currency are you using on Centauri Gear?

Our products are set in US Dollar by default. But our built-in currency converter feature (on top) will automatically convert it for you. Supported currencies are Euro, British Pound Sterling, Australian Dollar and Canadian Dollar.

 

Will Centauri Gear have access to my credit card details?

All of our payments are processed through 2Checkout and PayPal which are one of the world's biggest PCI-compliant payment gateways.
Centauri Gear itself does not have access to your credit card details and your payment which is processed through 2Checkout or PayPal is later remitted to ourselves.

 

SHIPPING

 

When is my order shipped?

Most orders leave our warehouses within 2-3 business days of placing your order.

 

How long will it take to get my order?

In the United States, items usually take between 7-15 days to arrive after leaving our warehouses. For international orders, please view Shipping & Delivery.

 

What countries do you ship to?

We offer international shipping, regardless of where you are located.

 

How do you ship?

We have partnered with USPS for shipping to the United States. For international orders, please view Shipping & Delivery.

 

What are the costs for shipping?

Absolutely FREE. We pay for your shipping no questions asked.

 

How can I track my order?

Track your order here.

 

For more details on shipping, please view Shipping & Delivery.

 

RETURNS & REFUNDS

 

What if I received a damaged/defective item?

We always strive to deliver high-quality products to our customers at whatever cost. However, in rare situations, there are many factors that negatively affect the quality of delivered items, especially the shipping factor.

If you received a defective/damaged item, kindly contact us here or by sending an email to info@centaurigear.com.

 

What if I don't like my item?

This rarely happens but if you do, we have a 30-day return policy. Please view Returns & Refunds.

 

For more details on returns and refunds, please view Returns & Refunds.